Europcar Desenzano Del Garda Città is a kebab-joint in City Centre in Desenzano del Garda. This place has 105 reviews and an average rating of 3.6 of 5.
10+ images
Reviews from visitors:
The worst experience ever!!! We reserved a car online for an automatic and when we arrived to pick up our rental they didn’t have it! The proceeded to try to help and called two other rental cars for an automatic car. Neither had an automatic then told us there was nothing they could do. We were charged 1300 dollars for a car we never received. We ended up having to call our bank to have the charge removed because they were not helping us at all. I tried calling their customer service and was hung up on. Tried calling again I was told to email them because it would be faster and I received an automatic message that said they would respond within 7 business days. The customer service is the worst I have experienced! If possible, I would highly suggest going to Eurocar, which is literally just right down the road. Less than a minute drive and maybe a few minutes walk.
Very kind staff and reliable car rental.
Our experience was mostly positive.
The car wasn't the newest and had a few scratches before, which were acknowledged when we picked the car up and they werent a problem when we took the car back.
As someone who hasn't rented a car before and is fairly young I was a little scared to be scammed but the costumer service answered all my questions thoroughly.
Car was terrible, definitely a downgrade from the class I paid for without explanation, apology, partial refund...?
“Mattia N” staff clarified on the phone that it is no problem to return the car 1-2h later and I would not be charged. Upon return he charged me a full extra day, despite the earlier promise and the fact they close at 12:30h so a full extra day isn’t even possible! ALERT SCAM
Either staff get some petty commission for this behavior, they don’t care about anything (all playing on phones looking bored as hell at work) or it’s a scam branch of the franchise as previous Europcar experiences were positive for me.
I made a reservation to pick up a car at 7 am to pick someone up from the airport and even agreed upon the steep price of 130€ (100€/day + 30€ out of hour fee) for a single day. The reservation was even done in person and I was assured someone would be at the desk in the morning to arrange the pick up. I waited for more than an hour at their office before someone showed up at their normal opening hour. I could not reach anyone by phone (no one answered from the 20 times I tried the 5 different numbers) and had no way of contacting them in the morning. Despite them being too late, I still would need to pay the early morning fee if I wanted to rent a car. I obviously didn't rent one.
Definitely do not recommend.
10+
10+